IT Support Officer Full-time (40 hours a week) at Centre for Human Drug Research
- CHDR is an independent institute that specializes in innovative early-stage clinical drug research in Leiden, the Netherlands.
- The research is primarily focused on testing the effects of innovative new drugs on humans and the development of biomarkers in early phases of drug development.
- CHDR is also a major training site for clinical pharmacologists, many of whom work on a PhD-thesis during their training, as well as is involved in education of medical and biomedical students at Leiden University.
Key tasks and responsibilities:
- Understands which information systems are supporting the core business and ensures these critical systems have an uptime of 99,9%, in close cooperation with the rest of the CHDR IT team and external suppliers.
- Maintains and replaces the hard- and software of equipment and systems that are used within CHDR. This includes systems that are used to do measurements on trial subjects.
- Handles service requests and incidents and solves problems regarding the IT systems that are used within CHDR.
- Is able to clarify, align and transfer complex problems within a team. This includes documenting your work.
As IT Support Officer you are the technical hero that takes care of the monitoring and technical maintenance of our IT infrastructure. You are driven, dependable and you love to learn.
This is a job with lots of variation and challenges, ideal if you want to make a next step in your career. The work you do is very important, because the IT network and systems are a vital part of the core business of CHDR.
- MBO degree ICT or equivalent experience;
- Experience with Microsoft Windows 7, 8 and 10;
- Experience with Microsoft Windows Server 2008/2012 and preferably 2016;
- Experience with maintenance and problem solving in IT systems;
- Ability to handle multiple high priority issues simultaneously;
- Planning and Organizing skills for own work;
- Knowledge of ITIL;
- Minimum of 2 years relevant experience;
- Excellent command of Dutch and English languages.
Key competencies include:
- Able to work independently
- Team player
- Quality awareness
- Stress resistant
- Pragmatic, getting things done attitude