Technical Field Service Customer Support Specialist Netherlands & Belgium

About Charles River:

For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job description:

About the role:
In this role, you will be the primary point of contact for our customers, providing on-site support at customer site for technical inquiries and issues and ensuring they can make full use of our products. You will take on the installation, repair, and maintenance of our high-quality and technically demanding industrial and laboratory devices and systems. To do so, you will need to travel to our clients in the Netherlands and Belgium. Most of your week you will be onsite visiting our clients to give them the support they need. Working closely with the Customer Care team and the Regional Field Customer Support Manager, you will play a crucial role in helping our customers succeed and in enhancing customer satisfaction with a client-centric approach.

Key Responsibilities:
Deliver high-quality technical support upon completion of a thorough training program.
• Build relationships with the commercial team in your region to help drive revenue growth.
• Manage customer activities to achieve business objectives and ensure customer satisfaction.
• Gather and share customer insights and relevant data with key stakeholders.
• Coordinate with colleagues in the Field Customer Support team and Customer Care organization to streamline support services.
• Effectively utilize internal software tools to deliver excellent service and manage data.
• Prepare and organize weekly field activities to ensure optimal customer support.
• Ensure compliance with regulatory requirements, company policies, and procedures (SOPs, safety protocols).
• Foster strong cross-functional relationships to support overall business objectives.

Who We Are Looking For:
A degree in Engineering or Life Sciences, preferably in Microbiology, Biology, or Chemistry.
In possession of a car.
At least 4 years of relevant experience in a similar role (Field Service, technical, laboratory, or research).
Excellent proficiency in Dutch and English (C1 level or above).
Ability to independently manage schedules, travel, and administrative tasks in a dynamic environment.
Flexibility to adapt to the needs of customers and the business.

Link to vacancy:

https://jobs.criver.com/job/21167749/technical-field-service-customer-support-specialist-netherlands-belgium-remote/